Training & Development
Supervisory Skills: Commonly, companies that promote from within are faced with the challenge of providing necessary training to leaders in the organization that lack core management skills. Learning how to conduct an effective coaching session, performance evaluations and termination meetings are all covered in this workshop. Supervisors learn how to set the example and empower their staff to create an environment of respect and productivity.
Respectful Workplace:
When your organization desires to create an environment within its structure where employees can be productive without fear of harassment, it is time to consider this training opportunity. Our goal is to implement an anti-harassment policy, reduce risk and create an environment that will improve overall productivity.
Customer Service:
Customer service training participants will learn to identify their internal versus external customers. They will develop skills to build strong customer relationships and what four things their customers really want. The key result from this fun and interactive meeting is a team of customer service specialists with skills to provide consistent and professional service.
Effective Hiring:
Topics in this presentation range from interviewing to understanding the cost of turnover. Participants will learn the most common hiring mistakes and how to avoid them. They will also learn the benefits of building a strong candidate pool and what to ask (and avoid) during the interview. Reference-checking and the utilization of pre-employment tools are also covered. Your organization’s bottom line will love this one!
Teambuilding:
This workshop begins with the development of your team’s world-class performance model. Once the groundwork has been set to support teamwork, personality and communication styles are identified and analyzed and each team member is encouraged to examine how they can contribute to an effective team. Other topics discussed include: root causes of conflict, attitudes for resolution and characteristics of excellent teams. Each participant leaves with a personal action plan for ensuring the future success of the team.
Change Management:
Embracing rather than fighting change is the core theme of this workshop. Discussions regarding how change affects our ability to remain productive and the common emotional reactions individuals and teams experience with change are considered. This workshop is invaluable to any organization experiencing any sort of growth, downsize or takeover.
